May 26, 2008

DOC Tip #8 Open Communication

As with any relationship, it is best to keep the lines of communication open. Without it, there is too much room for misinterpretation. Does your silence equal satisfaction? Or does it mean you called off the wedding and forgot to tell your coordinator?

Make sure your coordinator's emails are not being filtered into your junk mail/spam folder. If this is happening, she may think you are ignoring her emails while you are thinking she has terrible customer service.

Tabitha Dantzler says, "I would suggest that the client make an effort to reply to emails sent to him/her by the wedding planner. It is so important to stay in contact so that the planner get their job done."

Tell your coordinator the best time of day for her to speak with you on the phone. Unless you tell her, she won't know that you have staff meetings on Mondays from 10 am to noon or yoga 3 nights a week.

A tip from Howerton + Wooten Events: "Provide [your coordinator] with a list of ALL of the vendors (that includes the vendors that you think I don't need to know about), so that I know who I need to reach out to prior to the wedding. This also allows me to be sure that I have EVERYONE's cell phone information on the day of the wedding."